How to Book - a step by step guide to booking your holiday

If you need advice on where to book your holiday, our resort specialist can provide you with detailed information to help you decide.  You can contact us by phone on 0207 584 5841 or e-mail us info@ernalow.co.uk

You may also find our 'can't decide?' section helpful - or you could consider looking for your holiday destination by choosing the type of resort you'd like to visit (see the 'Our Resorts' section) or looking for a resort which caters for your favourite sporting activity (see the 'Get Active' section)

Checking availability

Once you have decided which apartment/hotel you would like to visit, the next stage is to check availability by either:
- calling us (0207) 584 2841 to speak to one of our sales staff who can check availability and take your booking
or
-checking availability here.  If you require additional services and/or tailor-made travel , please call us instead.

Traveling to the Alps

As a self-drive specialist, our prices include a ferry crossing for one vehicle, or a Eurotunnel crossing at a supplement of £15. Please note: Eurotunnel crossings may be subject to a supplement if vehicle is over 1.83m high. We are more than happy, however, to book flights or trains for you (subject to availability and booking schedules) - please see our travel pages or call our office for a quotation.
If you wish to book accommodation only and make your own travel arrangements, please deduct £250 from the price per apartment for weeks between 20/07 - 30/08, or week beginning 1/6. Please deduct £150 from the price per apartment for departures up until 19/07 and from 31/08 until the end of the season.

Confirming your booking

Once you have made your booking over the telephone or using our online reservation system, we require a deposit of 25% of your total holiday cost. You must pay this by Visa, Access or Switch and then (in the case of telephone bookings) send us the booking form to arrive at the office no later than 4 days later. (You can download a booking form here)  Should you wish to pay by cheque please provide us with a valid credit or debit card number to guarantee the booking. If we do not receive your cheque within 4 days, we reserve the right to debit the card as per our booking conditions. We reserve the right to cancel your booking if the deposit and booking form is not received within this period. All payments by credit card (not Switch or Delta) are subject to a 1% surcharge. Written confirmation will then be sent to you.

Additional Services

If you are not sure which extra services you require at your time of booking, we will be happy to confirm just your apartment and/or travel to give you time to decide on extra services (ski and boot hire, insurance etc.). You can order these on our booking form, which you will find in the back of the brochure or here.

Payment of the Balance

This is payable no later than 8 weeks before departure, which you can do by phone, e-mail or cheque (please provide your reference number on all correspondence). You will not be sent a reminder for this and we reserve the right to cancel your holiday if payment is not received.2

Tickets

Approximately 2 weeks before you travel, we will send to you your tickets, accommodation vouchers, a map and detailed information on your resort and apartment/hotel.