Erna Low is strongly committed to preserving the privacy of its customers. This privacy statement lets you know about our policies for the collection and use of information about you and your transactions with us.

Resale of Information to third parties:
Erna Low does not sell, rent, loan, trade, or lease to any third party any personal information collected at our site, including membership forms, questionnaires or email lists.

Provision of information to third parties;
When you reserve or purchase travel or other services through Erna Low, we provide information about you to the airline, car rental agency, hotel, travel agency or other involved third party to ensure the successful fulfillment of your package arrangements. Each receives only information they require in order to effectively provide their services to you.

Erna Low will add you to their mailing list and may from time to time send you information about holidays and products that may specifically be of interest to you. If you do not wish to receive any e-mailings from  Erna Low you can unsubscribe here.

Browser information collected on the website:
Erna Low and our Internet Design Service frequently analyzes our website logs to constantly improve the value of the materials available on website. Our website logs are not personally identifiable, and we make no attempt to link them with the individuals that use the site.

Use of cookies:
Cookies may be used on the site to help provide you with appropriate information during your visit. These cookies may be placed on your computers hard drive. If you wish to switch off cookies your access to the site will not be affected. No cookie created by the Erna Low website stores personal details about you.

Membership of our mailing lists:
Erna Low maintains several email and general mail lists to keep its customers and others who have expressed an interest informed about news, special offers, new Erna Low services and other important information.

We hope you will find these updates interesting and informative. If you would rather not receive them please unsubscribe from any e-mailing list at any time by responding to our e-mail with the subject UNSUBSCRIBE, by writing to Erna Low at the address shown here or by telephoning us on 0207 584 2841 You can unsubscribe from any standard mailing list at any time by writing to the address shown here or by telephoning us on 0207 584 2841. To help ensure we correctly remove your details from the database please remember to include in your letter or e-mail the contact details we are using to send the mailing to you.

Erna Low reserves the right to limit certain special offers to those who subscribe to their e-mail services.

Security of our lists and information:
Erna Low ensures that their customer information, mailing address information and all data submitted to them is stored on secure databases and protected (both on the webservers used and at their offices) by hardware, software and passwords, from access by anyone but authorized staff.

Erna Low is registered under the United Kingdom Data Protection Act.

Complaints

Erna Low is committed to preserving the privacy of its customers and makes every effort to live up to its stated privacy policy.  However, if you feel that Erna Low is not fulfilling its responsibilities towards its customers you can contact our Administration Department and Managing Director using this e-mail address.  

If you have any questions about this privacy policy, please let us know using any of the methods on the Contact Us page